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About

I'm an architect-turned-UX designer. Architecture taught me the whole is greater than the sum of its parts. ☺️

I specialize in healthcare SaaS, designing AI workflows, dashboards, and scalable design systems for enterprise teams.

my design journey.

  1. 01. architecture roots.

    I studied architecture before UX. Long studio nights taught me to design with purpose and think in systems. These skills I now use to structure multi-persona dashboards and scalable libraries.

    I graduated with a Senate Medal and a love for making complex things intuitive.

    Maker Mart architectural project

    Maker's Mart

    Community Centre

    Japanese natatorium architecture project inspired by latticework

    Natatorium

    Japanese Wood Lattice

  2. 02. before healthcare.

    Before my Master of Information, I spent 5 months at Heartcade scaling a dating app 3x from beta to launch. That's where I learned mobile-first design and that the first 30 seconds of a product decide whether anyone comes back.

    It's also where I realized I wanted depth over scale, which is what pulled me into healthcare.

    Heartcade dating app screens: a match timer and a match card
  3. 03. healthcare deep dive.

    I've spent 5 years designing clinical workflows in senior living. I've been on the floor at customer sites, run 100+ customer calls, and shipped tools that save staff 8+ hours a month.

    I design for staff with very different technical abilities, from Executive Directors who live in dashboards to nurses learning software mid-shift.

    Lori and Tina, a business office manager, at a customer site visit

    Customer Onsite

    2025, Speaking with the business office

  4. 04. AI + trust.

    I'm shaping how clinicians trust AI in clinical workflows, through confidence scores, review-first flows, and compliance frameworks. The hardest part isn't the AI. It's earning trust.

    Claude Code and Dovetail AI are part of my daily workflow. I design for AI while building with it.

    Dialog showing AI-extracted fields with a confidence score
  5. 05. mentoring & leadership.

    I mentor emerging designers at Humber College and work with cross-functional teams of up to 13 people.

    Whether it's facilitating design spikes or bringing projects from concept to launch, I care about growing the people around me as much as the product.

    Lori speaking at a college event

    Design Speaking Event

    2025, Wycliffe College

me, personally.

I’m a gym enthusiast, orchestral music nerd, and allergic-but-devoted cat person. I lift heavy stuff, watch a lot of animation (& anime) and once appeared in a national Wealthsimple ad with my twin sister.

An empty gym with all the equipment

My Condo Gym

Yes, I track biomarkers daily

Did my first pull-up this year (2026)!
Lori Chan smiling at you
Lori Chan at Config

2024 Config

Lori Chan and her twin sister in a national Wealthsimple ad

Ossington, Toronto

Me and my twin sis in a Wealthsimple ad

I documented 3,000 year old temples in Myanmar.

Lori Chan and a group of people standing in front of an ancient Buddhist temple in Myanmar

2016, Buddhist Temple Documentation

I co-authored a peer-reviewed paper on 3D scanning ancient Buddhist temples in Myanmar. Felt like a real-life Lara Croft.publication 🔥

I love playing piano and violin and making covers of songs. 🎶

Lori Chan playing piano in front of a floor-to-ceiling window

My side hustle is playing at weddings

DIY piano recording setup with a ring light and laptop

DIY recording setup

movies & shows.

  • Queen's Gambit
  • Bridgerton
  • Modern Family
  • KPop Demon Hunters
  • Physical: Asia
  • The Dark Knight
  • The Lord of the Rings
  • Belle
  • The Prince of Egypt
  • Spider-Man: Across the Spider-Verse
  • When Life Gives You Tangerines
  • Crash Landing on You
  • Start-Up
  • Itaewon Class
  • Attack on Titan
  • Fullmetal Alchemist

books & podcasts.

  • The Diary of a CEO
  • Rotten Mango
  • Don't Make Me Think
  • The Design of Everyday Things
  • The Dance of Connection
  • The Body Keeps the Score
  • Designing for the Digital Age
  • Happy City
  • Quiet
  • Mismatch
  • The Little Prince
  • Animal Farm
  • A Short History of Progress
  • The Unseen Realm
  • The Madness of Crowds

Open to recs! Send me one.

Whoever brings blessing will be enriched, and one who waters will himself be watered.

-Proverbs 11:25. Generosity often returns in unexpected ways.

Design is a powerful tool meant to help people.

I want to work with organizations that value thoughtful design culture and genuinely care about the people they serve.

Lori and her current coworkers laughing together at PointClickCare

My current team at PointClickCare

soli deo gloria